Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at the email address provided on our website.

Moss-Live voice preview

Moss-Live uses Cloudflare Workers and D1 to serve the website and store account and session data. Necessary authentication and language preference cookies are used. Stripe processes payments and billing information on its hosted checkout pages. We store order, subscription and credit ledger records to provide paid access. Google sign-in shares your basic profile and email with us when you choose that method.

When you start a voice call, microphone audio is transmitted through our server to the MOSS Live API operated by MOSS (mosi.cn) to produce speech and transcripts. We do not store call audio or transcripts in our application database. Live captions remain in your browser tab. End the call to stop microphone capture and close the model connection. The model provider processes this audio according to its own policies; do not share sensitive information in a preview call.

To limit abuse, we store daily preview markers derived from a salted hash of your user ID and IP address. These markers do not contain the original address. You can manage account information from account settings.

AI creation tools and uploaded files

When you use speech synthesis, voice design, transcription, image generation or visual understanding, your text and uploaded media are sent through our server to MOSS for processing. We store your generation prompt, selected settings, credit charge, task status and generated text or result links in your account task history. These records are accessible only to your account and authorized service administration. This differs from live voice calls, whose audio and captions are not saved in our application database.

Uploads are limited to 10 MB. Audio uploads can be up to 10 minutes; video inputs can be up to 60 seconds. Uploaded file references can be used by the uploading account for 24 hours. This reference window does not mean the provider deletes the underlying file after 24 hours. MOSS processes and retains submitted media under its own policies. Provider-hosted result links can expire; download results you wish to keep. Contact us through account support for requests concerning stored tasks or uploaded media.

The visual camera tool, when available, sends camera frames only during an active session and does not capture microphone audio. Ending the session stops camera capture and closes the model connection. Beta model availability is displayed before use.